Returns & Refunds
You have 14 days
Ordered something and it isn't right? You have 14 days from the day your order arrived to tell us you'd like to return it. No long forms, no explaining yourself — just email us and we'll take it from there.
14 days to decide
The clock starts the day your parcel lands, not the day you ordered.
Email us first
Send your order number and what you'd like to return, and we'll reply with next steps.
Refunded on arrival
We refund the item price as soon as your return reaches us.
How to return an item
Four steps, that's all
- 1
Email us within 14 days
Include your order number and the item you'd like to return. A quick note on why helps us improve, but it's up to you.
- 2
We reply with a return address
We'll confirm your return and send the address to post it back to, usually the same working day.
- 3
Pack it up and post it
Pop it back in the box it came in if you still have it, and keep your posting receipt so you can prove it's on the way.
- 4
We refund you once it arrives
The item price goes back to the card or account you paid with. Bank and payment providers can take a few working days to show it.
What we can take back
- Anything returned within 14 days of delivery, whether it didn't suit you, wasn't what you expected, or you simply changed your mind.
- Items that are unused, with any seals still in place where possible.
- Gifts — just let us know the order number and we'll help.
When a return isn't possible
- Items returned after the 14 days have passed.
- Anything damaged because of how it was stored or handled after it reached you.
Arrived faulty or not what you ordered?
That's on us. Email us a photo of the item and the packaging it arrived in, and we'll send a replacement or refund you — your choice. We cover the return cost on faulty and wrong-item orders, and your legal rights on faulty goods aren't affected by this policy.
Good to know
Small print, plainly put
Who pays for return postage?
On a change-of-mind return, posting the item back to us is on you. On a faulty or wrong item, we cover it.
Do I get shipping back?
Standard shipping is refunded when the whole order comes back. If you only return part of an order, the item price is refunded.
Can I cancel instead?
If your order hasn't been dispatched yet, email us straight away and we'll cancel it before it leaves — no return needed.
This policy sits alongside your statutory rights as a UK shopper — nothing here takes those away.
Start a return
Tell us what's wrong
Your order number makes everything quicker. If you're not sure what to write, send a photo of the item and we'll work it out with you.