Shipping & Delivery
From our door to yours
Where we send to, what it costs (nothing extra), how you'll know it's on its way, and what we do if anything goes wrong. If your question isn't answered here, email us and a real person will reply.
Last updated: 9 October 2026
Nothing added for delivery
The price you see is the price you pay — no charge added at checkout.
UK addresses
Email us before ordering if you'd like something sent elsewhere.
Tracked the whole way
Your tracking number is emailed the moment your parcel leaves us.
1. Where we deliver
- We deliver to UK addresses, including the Channel Islands, the Isle of Man and British overseas territories, where the checkout accepts the address you've entered.
- If you'd like something sent outside the UK, email us before you order and we'll tell you honestly whether we can reach you and what it would cost.
- We can't currently deliver to a different address from the one you enter at checkout, so if you're sending a gift, pop the recipient's address in at checkout.
2. What delivery costs
- Nothing on top. The price shown on each piece is the price you pay at checkout — no delivery charge is added at the last step.
- There's no minimum spend to unlock delivery, and no charge for leaving something in your bag while you think.
- If we ever do have to add a delivery charge — for example on an unusually heavy or overseas order — we'll tell you and agree it with you before anything is sent.
3. How your order is packed and sent
- Every piece is packed to travel safely and sent with a tracked delivery service, so it can be followed from our door to yours.
- We email your tracking number as soon as your parcel is dispatched, and the same tracking is available any time from our Track my order page.
- If a delivery needs a signature, the delivery company will tell you what they're doing with the parcel — leaving it with a neighbour or in a safe place is their decision, not ours.
4. When your order is dispatched
- Orders are packed and dispatched in the order they arrive, and we'll email you the moment yours leaves us.
- If you need something by a particular day, email us with your order number before we've dispatched and we'll tell you whether it's realistic — we'd rather be straight with you than promise something we can't do.
- If you want to change your order or cancel it, email us as soon as you can. Before dispatch we can sort it out with no return needed.
5. Following your parcel
- Your tracking number works on the delivery company's own website, and our Track my order page opens it for you.
- Tracking updates can take a day or two to appear after dispatch — the parcel is usually moving even when the page hasn't caught up.
- If tracking hasn't moved for a few days, tell us. We'll chase it with the delivery company for you rather than asking you to.
6. If your parcel doesn't arrive
- First check the tracking — a parcel is often recorded as delivered to a neighbour, a safe place or a local depot.
- If it genuinely hasn't reached you, email us with your order number and we'll open an investigation with the delivery company and make it right, either by replacing your pieces or refunding you.
- A parcel delivered to the address you gave at checkout counts as delivered to you, so please double-check the address before you pay.
7. If something arrives damaged
- Email us with a photo of the piece and the packaging it arrived in. We'll replace it or refund you — your choice.
- We cover the cost of posting a damaged or wrong item back to us.
- Your legal rights on faulty goods apply on top of this, and nothing here limits them.
8. After it arrives
- You have 14 days from the day your order reaches you to ask for a return or refund. Full details are on our Returns & refunds page.
- The 14 days start on delivery, not on the day you ordered — so a parcel that took a little longer to reach you hasn't shortened your time in any way.
9. Changes to this page
- If we change how we deliver — new countries, a new delivery partner, a delivery charge — we'll update this page and date it so you can see when.
- The version published here when you ordered is the one that applies to your order.
Also worth a read
- Track my order — follow your parcel once it's dispatched.
- Returns & refunds — 14 days from delivery, step by step.
- Terms of Service — what applies when you order.
Questions?
Email us and we'll sort it
Delivery dates, an address that needs changing, or something sent outside the UK — send us a note with your order number and we'll tell you what's possible.