Ruthef

Terms of Service

The small print, in plain English

What applies when you order from Ruthef — prices, payment, delivery, returns and how we handle your details. Nothing here is designed to trip you up; if a line is unclear, email us and we'll explain it.

Last updated: 9 October 2026

Clear terms

Written to be read, not skimmed past — no hidden clauses.

Your rights stand

UK consumer law applies on top of everything on this page.

One email away

Any question about these terms goes straight to a real person.

1. About these terms

  • These terms cover everything you buy from Ruthef on this website. By placing an order you agree to them.
  • They sit alongside your legal rights as a shopper in the UK — nothing here takes those away.
  • If anything here conflicts with a message you've had directly from us, our direct message wins.

2. Placing an order

  • When you check out you're asking us to sell you the pieces in your bag. Your order is confirmed once your payment has been taken.
  • You must be 18 or over to order. Please check your piece names, options and delivery address before you pay — we'll happily fix a mistake if you catch it early.
  • We can decline or cancel an order if the payment can't be authorised, if the piece turns out to be out of stock, or if we reasonably suspect the order isn't genuine. If that happens after you've paid, you're refunded in full.
  • If you notice a pricing or description mistake on our side, tell us. We'll contact you before we send anything, and we can cancel and refund an obviously wrong price.

3. Prices and payment

  • Pieces are priced in pounds sterling (£) on enquiry. You agree your price with us before you pay, and that agreed price is what you're charged — no shipping charge is added on top.
  • You pay by card directly on our site. Your card details go to our payment provider, not to us: we never see or store your full card number.
  • Quoted prices can change. The price that applies to your order is the one we confirmed when you paid.

4. Our pieces, photos and descriptions

  • Our designs and product photographs are made for Ruthef. Each piece's page is the full description of what you're buying, including the finish and any stones or details named there.
  • Descriptions say how a piece looks and wears. If a material or stone is described as a finish rather than a solid metal, that's deliberate — ask us if you'd like it confirmed before ordering.
  • Photographs are as accurate as we can make them, but screens differ, so a colour can read slightly warmer or cooler on your device than in real life.

5. Delivery

  • We currently deliver to UK addresses only. If you'd like something sent elsewhere, email us before ordering and we'll tell you what's possible.
  • When your parcel is on its way we email your tracking number, and you can follow it on our Track my order page.
  • Please check the delivery address you gave at checkout — a parcel delivered to the address on the order counts as delivered to you.

6. Returns and refunds

  • You have 14 days from the day your order arrives to tell us you'd like to return it. Full details, including who pays return postage, are on our Returns & refunds page.
  • Refunds of the item price go back to the card or account you paid with once your return reaches us. Your bank can take a few working days to show it.
  • If your order hasn't been dispatched yet, email us straight away and we'll cancel it before it leaves.

7. If something arrives faulty

  • Email us with a photo of the piece and the packaging it arrived in, and we'll replace it or refund you — your choice. We cover return postage on faulty and wrong-item orders.
  • Your statutory rights on faulty goods apply in addition to this, and nothing in these terms limits them.

8. Using our website

  • Please use the site for your own shopping. You can browse, order and share links freely.
  • Please don't copy our photographs or descriptions for your own use, try to interfere with how the site works, or use it for anything unlawful.
  • We can withdraw access to the site if it's being misused, and we can update or move the site as our business needs.

9. Your information

  • We collect only what we need to take your order and get it to you: your name, delivery address, email and what you ordered.
  • We share your details with our payment provider and with the delivery company carrying your parcel — and with nobody else. Your details are not sold.
  • You can ask us at any time to show you what we hold about you, or to remove it. Just email us.

10. Our designs and brand

  • The Ruthef name, our original designs and our photography belong to us. Personal use of a link or a photo you've bought is fine; reproducing them commercially isn't.

11. Responsibility

  • We take reasonable care with how the site works and with every order, but we can't be responsible for things outside our control, such as a carrier's delay once a parcel has left us.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says we can't limit.
  • Beyond that, our liability for an order is limited to the amount you paid for it.

12. Changes to these terms

  • We may update these terms as the business grows. The version that applies to your order is the one published here when you ordered.
  • This page is dated so you can always see when it last changed.

13. Which law applies

  • These terms are governed by the law of England and Wales, and any dispute about an order would be dealt with by the courts there. That doesn't affect your consumer rights where you live.

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Questions?

Email us and we'll sort it

If you'd like any part of these terms explained, or you're not sure what applies to your order, send us a note.

Email usShop the collection